FAQs
How does it all work?
The process is simple: Consultation & Proposal → Design & Artwork Approval → Sourcing & Production → Logistics & Shipping → Final Delivery & Support.
Why don’t you display pricing on your website?
We don’t use a fixed price list because pricing depends on factors such as order quantity, materials, customization, and market fluctuations. Contact us, and we’ll provide a custom quote with the best available pricing.
Do you provide design services?
Yes! Our in-house design team offers free virtual mockups before production, so you can be confident in your order.
What file format do you need for my logo or artwork?
We prefer Ai (Adobe Illustrator), EPS, or PDF files for the best quality. If your logo has specific colors, please provide the PMS (Pantone Matching System) color codes.
What is the minimum order quantity (MOQ)?
Our minimum order is $1,000 total value per order. Larger orders with custom printing or branding are more cost-effective.
What are your lead times for custom orders?
Lead times depend on the product and customization. Indent (fully customized) orders require 4-8 weeks for production and shipping. Rush orders are also available.
What are your payment terms?
We require a 50% deposit upon order confirmation, with the balance due 14 days from the delivery date. Since our products are custom-made, we do not accept returns. However, if there is a quality issue or error, claims must be lodged within 7 days of receiving your order.
Can you source products not listed in your catalog?
Absolutely! We specialize in end-to-end sourcing and procurement. If you’re looking for something specific, we can source and customize products based on your requirements. We can provide physical samples upon request. Sample costs may apply, but they are often refundable upon order confirmation.
How do I place an order?
Simply contact us via email or phone, and we’ll guide you through the process—from design approvals to production and delivery. Once production has started, changes may not be possible. Please review and approve your mockups carefully before finalizing your order.
Do you ship globally?
Yes! We offer worldwide shipping, ensuring reliable delivery to any country. Freight costs and delivery times vary depending on the destination—please contact us for a global shipping quote. We also offer multi-location shipping for national and international deliveries. Let us know your requirements when placing an order.